Terms of Service

What this service is

WAIA Connect is infrastructure that lets you connect WhatsApp Business numbers to your system via Meta's official API. By creating an account and using the service, you accept these terms.

Owner, brand and legal framework

WAIA Connect is a product of ZZIA, the software brand of Consulta Automática, owned by Mariano Porcile, based in Córdoba, Argentina. WAIA, TurnosIA and Connect are three Consulta Automática products operating under the same Meta app, IAutoresponder (Meta App ID 1488010632180493).

The owner publishes its general terms and its privacy policy at zzia.info. Those documents are the general framework governing the relationship with Consulta Automática. These WAIA Connect terms are the product-specific ones and prevail on everything they cover; for anything not addressed here, the general framework at zzia.info applies.

These terms are governed by the laws of Argentina and any dispute is resolved before the competent courts of Córdoba — same as the owner's general framework.

Your account

You are responsible for keeping your account, your API keys and your webhook secrets secure. Any activity done with your credentials is your responsibility. Notify us immediately if you suspect unauthorized use.

Acceptable use

You agree to comply with WhatsApp Business and Meta policies (including messaging and commerce policies) and applicable law. You are responsible for the content you send and for having the consent of the people you message. Spam and unsolicited messaging are not allowed. Violating Meta's policies may lead Meta to limit or suspend your number, which is outside our control.

You are also responsible for the conversation fees Meta charges you directly for using the platform: we don't mark them up or intermediate them.

Disproportionate use. Our plans have no message cap because our cost is infrastructure, not each message. That holds for normal use, even very heavy use. We reserve the right to review and, where warranted, limit or suspend an account whose volume is manifestly disproportionate to normal commercial use, or that uses the service as a bulk unsolicited-messaging platform. In practice this affects no legitimate customer: it is the flip side of not capping anyone. In such a case we write to you first before taking any measure, unless there is an immediate risk to the platform, to third parties, or to our standing as a Meta-verified provider.

Ownership of your number

You own your WABA and your number. You can disconnect it at any time and take it to another provider; we don't hold it.

Intellectual property

The software, brand, site, texts and code of WAIA Connect belong to ZZIA / Consulta Automática or its licensors. When you subscribe you receive a non-exclusive, non-transferable right of use while the service is active. The data you upload or originate remains yours (see the privacy policy).

Plans, pricing and billing

What defines your plan is how many WhatsApp numbers you can have connected at once. There is no message cap: whether you send many or few, the plan price is the same. We don't charge per message, we don't charge overage, and there is no allowance to burn through.

Plans are agreed in US dollars (USD) and, for customers in Argentina, charged in pesos at the day's official exchange rate. We offer a 14-day trial at the start.

If you try to connect more numbers than your plan includes, the system tells you and won't allow it until you move up a plan, add extra numbers (on the plans that offer them) or disconnect one. Disconnecting a number frees the slot immediately.

Payments are processed through MercadoPago (in Argentine pesos) or Polar (in US dollars, as merchant of record), depending on which you pick when you subscribe: same plan and same price, only the payment route changes. You can change or cancel your plan from the panel; cancellation keeps access until the end of the already-paid period and then stops sending (you keep receiving).

Non-payment — the deadline. Once the grace period expires, sending is suspended; receiving and panel access continue so you can settle up. That situation lasts thirty (30) calendar days. If the payment is still outstanding after that, the whole service is suspended and your numbers stop receiving. We email you before it happens. Suspension does not affect ownership: your number and your WABA stay yours, we do not disconnect them from Meta, and you can take them to another provider. Once the payment is settled, service is restored.

Agreed price, honored price: if we change the price table, your active subscription keeps the US dollar price you agreed to. A table change does not alter your amount.

The fiscal invoice is issued separately (by the owner, before ARCA) and is not downloaded from the panel: the panel shows the breakdown of the next charge, not the fiscal receipt.

Service availability

We make our best effort to keep the service available and stable, and we publish real capacity measurements. However, the service is provided "as is" and we do not offer a service-level agreement (SLA) or an availability guarantee. We depend on third parties (Meta, among others) whose outages are outside our control.

Your connection to Meta is yours: even if Connect were unavailable, your number and your WABA remain yours.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damages or lost profits arising from the use or inability to use the service, nor for third-party outages (including Meta). This does not limit liabilities that cannot be excluded by law.

Termination

You can cancel your account at any time. We may suspend or terminate the service upon a breach of these terms or of Meta's policies, or if a use endangers the platform or third parties.

Changes to the terms

We may update these terms; we publish the new date above and, if the change is material, we notify you. Continued use means acceptance of the current version.

Contact

For any question about these terms or the product, write to us at hola@waiaconnect.com. General commercial inquiries for the owner: info@zzia.info. The whole service is operated by the same owner (Consulta Automática).

⚠ This is an operational, honest text describing how the service works; it is not legal advice and does not replace review by a lawyer. If in doubt, write to us at hola@waiaconnect.com.