Help

Is WAIA Connect for me?

Connect connects your WhatsApp number to a system of yours —a CRM, a bot, your own software— through Meta's official API. It's for people who already have (or are going to build) that system on the other side.

Connect is not an inbox for reading and answering chats. If what you need is to handle WhatsApp with your team, with an AI assistant and scheduling, without writing code, what fits is WAIA, our turnkey product.

With Connect you can keep using WhatsApp Business on your phone (what Meta calls Coexistence), and the number and the WhatsApp account remain yours.

When connecting with Coexistence, where do I scan the QR code?

From the WhatsApp Business app on your phone, not with the camera. It's the last step of the signup, and the one where most people get stuck.

1. Open the Connect panel on a computer.
2. When the code appears, on your phone open WhatsApp Business → Settings → Linked devices → Link a device.
3. Point the phone at the code on the computer.

You need a second screen. If you open the panel on the same phone, the code shows up on the very screen you have to scan it with, and there's no way to do it. If you don't have a computer at hand, another phone or a tablet works for opening the panel.

The WhatsApp Business app says I reached the limit of 300 new chats

It's a Meta limit on the WhatsApp Business app, not a Connect one. According to Meta's notice, it counts the chats the business starts with people who haven't replied yet, and it renews every month: the notice itself gives the date.

If you're also not receiving messages, that's a different problem, and it's worth telling them apart: "it doesn't reach me" is not the same as "it reaches me and I can't reply". Write to us at hola@waiaconnect.com with a concrete example and a screenshot of the moment.

Through the API, starting a conversation is done with templates approved by Meta, which have their own limits and a per-message cost that Meta charges to your card (see the next question).

Meta is rejecting my messages because of the payment method

It's the card on YOUR Meta account, not WAIA Connect billing. Meta charges separately for the messages that are billed to you, and without a valid payment method it rejects those messages.

Add or check it in Business settings → Billing & payments → Payment settings: business.facebook.com/billing_hub/payment_settings (you'll need to log in to Meta).

Without that card the number keeps receiving, and you can reply within 24 hours; what doesn't go out is what Meta charges for. When it happens, Connect tells you in the panel and by email.

My account's country is wrong, or it won't let me choose it

Your account's country is changed in the panel, under Settings, with a selector by name. If the country doesn't match your numbers or your time zone, the panel asks you. The country sets the language of the emails we send you.

Watch the codes: CH is Switzerland; Chile is CL.

If it's Meta's window that won't let you choose the country during signup, write to us at hola@waiaconnect.com telling us which country you're looking for and what you see, with a screenshot.

How do I change my account's email or owner?

From inside the panel, under Settings → Account users. Doing it from inside is what proves the account is yours.

1. Invite the new email.
2. Sign in with Google with that email, from the invitation link (it works once and expires after 7 days).
3. Make the new email the owner.
4. Remove the old one if you want, or keep it as a second user.

Is the new email not a Gmail address? You can create a Google account with that same email: Use your existing email address.

⚠ Don't sign in with the new email before accepting the invitation: it would create a new, empty account.

Changing the owner doesn't change who is billed for the subscription: the billing email is changed separately, under Billing.

I need to connect more numbers: do I open another account?

You don't need another account. Each plan includes a number of phone numbers (from 1 to 30). When you reach the limit, the panel offers you the next plan, and when you switch you stay in the same account, with the same numbers, keys and webhooks.

Messages have no cap on any plan: what changes is how many numbers you connect.

How much does it cost, and how do I pay from my country?

A flat fee per connected number, no message cap, with a 14-day trial and no card.

• Starter — US$ 12 per month, 1 number
• Studio — US$ 25 per month, 5 numbers
• Agencia — US$ 45 per month, 12 numbers
• Escala — US$ 99 per month, 30 numbers (plus US$ 3 for each extra number)

From Argentina you pay with MercadoPago, in pesos, at the day's official dollar rate: the amount follows the dollar.

From anywhere else you pay with Polar, in US dollars. Polar shows dates in UTC, so a charge may appear one day off: it's the same moment. If you pay with Polar during the trial, you keep the days you had left.

Meta charges separately for its messages, to the card on your Meta account (see "Meta is rejecting my messages because of the payment method"). We add no markup.

The billing email can differ from your login email: you change it under Billing.

I want to move to another provider: what happens to my number?

Your number and your WhatsApp account are yours, and you can leave whenever you want. Connect has no credit line and no payment method attached to your WhatsApp account: there's nothing of ours to unhook.

Access is removed from your Meta Business Manager (the partner shows as "Consulta Automática" / WAIA Connect) or from the WhatsApp Business app.

One provider at a time: connect the new one after removing the previous one's access.

If you also want us to delete your Connect account, the privacy policy explains how to ask and what gets deleted. And if you tell us why you're leaving, it helps us improve.