Questions about WhatsApp Business

Is Coexistence available in my country?

Coexistence works with numbers from almost every country; per Meta partners, not from Nigeria (+234) and South Africa (+27), where the Cloud API works.

Checked on 2026-10-22

Cloud API or Coexistence: which one to choose

The difference between connecting a number to the Cloud API and connecting it through coexistence, and the rule that decides which one fits you.

Checked on 2026-09-28

Connect your WhatsApp to WAIA Connect (Coexistence)

How to connect your WhatsApp Business number to WAIA Connect in Coexistence mode: what to have ready, the panel screens and Meta's window, scanning the QR code, and what to do if something fails.

Checked on 2026-10-12

Embedded Signup: let your customers connect their WhatsApp without handing you their credentials

What Embedded Signup is, what Meta requires to offer it, and how WAIA Connect gives it to you ready-made in a link with your brand so your customers connect their number.

Checked on 2026-09-28

Can I use WhatsApp on my phone and connect it to an API at the same time?

Yes. It's called Coexistence, it's official from Meta, and it means the owner keeps answering from the phone app while your system works in parallel on the same number. Nothing to migrate.

What happens if I leave the phone turned off?

If you connected with Coexistence, the number drops off. Not instantly, but after a few days without the app being opened WhatsApp cuts the link and you stop sending and receiving over the API.

Why can't I send if my number shows as connected?

It's almost always one of three: the 24-hour window closed, the payment method is missing from your Meta account, or the business isn't verified. "Connected" means the link is alive, not that Meta will let you start conversations.

How do I move my number from another provider (360dialog, Twilio…) to WAIA Connect?

Before you connect, remove the previous provider's app, add your own card in Meta and make a single test. Only if it still fails, ask it to revoke its line of credit. Otherwise you receive fine but Meta rejects every send.

WhatsApp Business's 300 new-chat limit

What the WhatsApp Business app's new-chat limit notice is, who gets it, what you can do, and when the API helps and when it does not.

Checked on 2026-10-23

How many messages can I send from a brand-new number?

Meta lets you START conversations with 250 new people a day at first. Replying to someone who wrote to you doesn't count and has no cap. They're two different things and almost everyone mixes them up.

How do I keep Meta from banning my WhatsApp number?

Warm the number up for a few days before you connect it, use it the way a person uses WhatsApp, and don't blast a thousand messages on day one. Most takedowns hit new numbers with high volume and no history.

Is it safe to use an unofficial WhatsApp library?

It works, it's free, and the risk is that Meta takes your number down — without warning and with no practical appeal. If the number is your business's, the maths is different than if it's disposable.

Does Meta charge me separately from what I pay the platform?

Yes, and they're two independent payments. You pay the platform for infrastructure; you pay Meta for the messages, with your own card in your own Meta account. A platform's free trial is not a free trial from Meta.

What Meta charges and what WAIA Connect charges

Two separate payments. You pay WAIA Connect the subscription: per connected number, with no message cap.

What is a WhatsApp template and when do I need one?

It's a message written in advance and approved by Meta, with slots for the variable parts. You need one when you want to write first, or when more than 24 hours have passed since the customer's last message.

What is WhatsApp's 24-hour window?

When a customer messages you, a 24-hour window opens and inside it you can reply whatever you want. Once it closes, you can only send an approved template. It's a WhatsApp rule and no provider can skip it.

Use Connect from your AI

Paste the MCP server address into your AI, sign in with Google and choose the numbers. Two minutes, then ask for what you need in your own words.

Verified on Nov 2, 2026

How do I build a WhatsApp customer service bot in n8n?

A free, importable n8n workflow that handles WhatsApp: AI replies from your business instructions, hand-off to a person, goes quiet when you reply from your phone, respects opening hours, opt-outs and the 24-hour window. When n8n's own WhatsApp node is enough and when Connect is worth it.

Checked on 2026-09-29

How do I connect WhatsApp to a Google Sheet with WAIA Connect?

Step-by-step guide for non-programmers: an Apps Script that receives WhatsApp messages from WAIA Connect, saves them in a sheet, replies through the API and never processes one twice. Includes the odd parts of Apps Script: the 302, the token and the quotas.

Checked on 2026-09-29

How do I receive WAIA Connect's WhatsApp messages in Supabase with an Edge Function?

Step-by-step guide: a Supabase Edge Function that verifies WAIA Connect's signature, stores every WhatsApp message in Postgres exactly once and, if you want, replies through the API. Includes what trips everyone up: the JWT Supabase requires by default.

Checked on 2026-09-29

A Twilio alternative for WhatsApp

WAIA Connect vs Twilio for the WhatsApp API: flat per-number pricing versus per-message billing, Coexistence, and why it is simpler and cheaper.

360dialog or WAIA Connect: when each one fits

360dialog and WAIA Connect compared with public data checked on 2026-10-23: pricing, markup on Meta fees, coexistence, embedded signup, onboarding, trial, support and volume. When each one fits.

Checked on 2026-10-23